top of page

Shipping & Returns

Shipping Policy

At EcoWear, we’re committed to delivering your sustainable fashion quickly, responsibly, and with the planet in mind. All our shipments are 100% carbon-neutral, thanks to our partnership with Sendle, the first fully carbon-neutral shipping service in the U.S. and Australia.

​

Processing Time

  • Orders are processed within 1–2 business days.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • You’ll receive an email confirmation with tracking information once your order ships.

​

Shipping Rates & Delivery Times

  • Standard Shipping (5–7 business days): FREE on orders over $75.

  • Expedited Shipping (2–3 business days): Available for an additional fee at checkout.

  • Local Pickup: Available at our Laguna Beach store—save on shipping and packaging!

Delivery times are estimates and may vary due to carrier delays or holidays.

​

Packaging

We proudly use TIPA® compostable packaging—your order will arrive in eco-friendly materials that can be composted at home or through industrial composting facilities.

​

Shipping Areas

  • We currently ship to all 50 U.S. states.

  • International shipping is not available at this time—but stay tuned!

​

Tracking Your Order

You’ll receive a tracking link via email as soon as your order ships, allowing you to monitor your shipment every step of the way.

​

Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact our customer service team at support@ecowear.com or call us at (949) 555-3275 within 7 days of delivery.

Return & Refund Policy

At EcoWear, we want you to love what you wear—while feeling good about how it’s made. If you're not completely satisfied with your purchase, we’re here to help!

​

Returns & Exchanges:

  • Items can be returned or exchanged within 30 days of delivery.

  • Items must be unworn, unwashed, and in original condition with tags attached.

  • Clearance or final sale items are not eligible for return or exchange.

​

How to Return:

  1. Email our team at returns@ecowear.com with your order number and reason for return.

  2. We'll send you a prepaid return label (eco-friendly, of course!).

  3. Pack your item securely and drop it off at any postal location.

​

Refunds:

  • Refunds will be issued to your original payment method once we receive and inspect your return.

  • Please allow 5–7 business days for processing.

​

Exchanges:

  • Need a different size or color? No problem! Let us know in your return email, and we'll ship your new item as soon as we receive the original.

​

Sustainability Bonus:

  • Returning customers who choose store credit instead of a refund will receive a 10% bonus as a thank you for supporting sustainable shopping!

bottom of page